Withdrawal and cancellation

• Withdrawal form — To withdraw from the consumer contract before its expiration (Italian Law 7/2007 "Bersani"). Compensation only if contractually provided and proportionate.
• Cancellation at expiration form — To be sent at least 30 days before the natural expiration of the 24-month contract.
• Withdrawal within 14 days (online consumer) — Right of reconsideration pursuant to Italian Legislative Decree 21/2014.

Number portability

• Mobile MNP — Mobile number portability in 1-3 working days (AGCOM Resolution 78/08/CIR)
• Fixed NP — Fixed number portability in compliance with AGCOM Resolution 274/07/CONS

Transfer of ownership and takeover

Transfer of ownership form — transfer of the contract to a different party (e.g., heirs, change of holder). Required documentation: identity document, tax code, company registration certificate if a legal entity.

Complaints

Standard complaint form according to AGCOM Resolution 173/07/CONS. Send to reclami@nexim.it.

Exercise of GDPR rights

To exercise your rights of access, rectification, erasure, portability, objection (Articles 15-22 GDPR), please use the dedicated form on the Personal data protection.

Automatic compensation

The forms for requesting automatic compensation (AGCOM Resolution 73/11/CONS) are pre-filled in our systems: in case of service disruption, compensation is automatically applied to the first useful invoice, without the need for a request.

How to submit

All forms can be submitted: from the customer area (recommended), via email to moduli@nexim.it, via PEC to nexim@pec.nexim.it, or by registered mail.